Cancellation Policy

Cancellation Policy for Professional Services

You acknowledge that you do not have any statutory right to cancel a booking made for a Professional Service. However, you have a contractual entitlement to cancel any booking you have made with an Independent Professional through us in the following circumstances and on the described terms.

Subject to the cancellation being a Late or Very Late Cancellation (as described below), if you change your mind about your booking prior to the agreed “Service Start Time” in that booking (“Service Time”) then the Independent Professional will be willing to treat your booking as cancelled (without requiring payment of all or any part of the applicable Service Fee and without levying any cancellation fee) if you cancel your booking via Our Site or Our App or via the online booking service (on www.digitallabourchowk.com or in the DLC mobile app):

• At least fourteen (14) hours prior to the Service Time; or
• If the Service Time falls within fourteen (14) hours of the time of booking, then within ten (10) minutes of as soon as you booked the service (“Grace Period”).

If your cancellation of a booking is:

• Within fourteen (14) hours or before three (3) hours of the Service Time; or
• after the Grace Period has elapsed,

then unless the cancellation represents a very Late Cancellation (as described below), we will be entitled to retain (or charge, as the case may be) fifty per cent (50%) of the applicable Service Fee because your cancellation represents a Late Cancellation.

However, if your cancellation of a booking is within (3) hours but before one (1) hours of the Service Time and if applicable, the Grace Period has elapsed, the Independent Professional will be entitled to retain (or charge, as the case may be) fifty per cent (50%) of the applicable Service Fee because your cancellation represents a Very Late Cancellation.

You will also be charged the full-Service Fee if you:

• Cancel a booking other than as permitted above;
• Attempt to cancel a booking on or after the Service Time; or
• Fail to attend a booking at the Service Time and/or at the Designated Premises.
• Fail to provide accurate information for your independent professional to attend the Designated Premises
• Fail to provide accurate and complete contact details or personal information such as but not limited to full name phone number and address

A cancellation fee is charged in order to compensate the Independent Professional because it is not reasonable to expect the Independent Professional to be able to provide a Professional Service at another booking where you cancel with short or no notice.

Cancellation fees may in our absolute discretion be waived where you have been unable to cancel a booking without incurring the cancellation fee for genuine reasons which were outside of your control. Where cancellation fees are waived by us, we act as agent of the Independent Professional who is the principal in supplying the Professional services.